Service

"112" Service Commitment—We prioritize after-sales service response speed. If a customer requires after-sales service, we must respond within 15 minutes, arrive at the main service area within a day, and provide common repair parts within two days. Furthermore, to strictly enforce this policy, we link the implementation of the policy to the income of our after-sales staff. This creates a "special forces" within the scrap metal equipment industry—one that responds promptly to resolve problems!

Personal oversight by the top leader – After-sales service is a top priority for our company. General Manager Lin Tao personally oversees the entire process of handling after-sales service issues. Every day at noon, we hold a work lunch meeting, during which the after-sales service manager reports to the general manager on the day's after-sales service progress. Any issues requiring coordinated resource handling are promptly addressed by the general manager. Of course, given our strict quality control procedures, after-sales service issues are rare.

One customer, one group, dedicated management - After our equipment is delivered to a customer, we immediately establish a dedicated after-sales service WeChat group, which includes both our company and customer personnel. If a customer has any questions, they can report to the group, and we will respond immediately and provide solutions.